Luke Talbot

Check out this interview with my brilliant Kerv colleague Helen Lancaster on her leadership philosophy, giving back, career trajectories, the evolving role of marketing, the importance of the symbiosis bewteen sales and marketing and lots, lots more besides! https://lnkd.in/eATu8ZxG

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Wakey-Wakey... We have been talking about this for way too long. According to the asa.org.uk website "We respond to concerns and complaints from consumers and businesses and take action to ban ads which are misleading, harmful, offensive or irresponsible." How can we stand by and permit "misleading" fibre branding of copper based broadband products to continue. The evidence is abundant, this practice is confusing, lowering adoption, and placing FTTP investment at risk. #fullfibre #fibre

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Recently we've published the new 2024 Technical Content Benchmark report that includes tips and tricks on how to improve the documentation site's performance and get to the same level as the giants in the industry. 📈 Below is a great interview led by Tom Johnson on the I'd Rather Be Writing blog, where we explore a range of pivotal topics and delve into essential metrics. It was a pleasure to participate in this discussion, and I believe it will be a great resource for all documentation professionals. 💡 #TechnicalWriting, #ContentBenchmark, #Documentation, #TechnicalContent, #BestPractices, #ContentStrategy, #ProfessionalWriting, #TechComm, #WritingTips

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The UK government’s EdTech strategy next year will continue to focus on closing the digital divide in education, ensuring every student has access to the devices and infrastructure needed. We will see increased investment in SEND support, digital assistive technology, and professional development for teachers to enhance their use of educational technology. Blended learning and digital infrastructure will feature long-term, not just as a response to COVID-19, but as a foundation for future resilience. It is critical to create a unified approach through educational technology and digital skills to ensure equity in digital education, streamlining resources for all students, including those from disadvantaged backgrounds. If achieved and implemented correctly, this strategy will work to empower both learners and educators, preparing the UK for a digitally driven future. #EdTech #EdTechAdvisoryForum #2025 #DigitalSkills #EducationReform #Resillience #Futureproofing #Strategy https://lnkd.in/eNwHnpYT

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Making the most out of your license budget has always been something close to my heart and have always tried to help customers only pay for what they need to - its only fair right? So I am really pleased to have been invited to speak on Invisory's webinar about how customers can be more efficient with their committed spend with providers such as Microsoft, AWS and Google. This really is interesting and worthwhile tuning in to so please register and listen to what we have to say. https://lnkd.in/e_kfEuav #idenprotect #invisory #MACC #AWS

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Interesting Public Sector case study on an ERP implementation: as many of us will have experienced over the years, the biggest risk with these type of enterprise application implementations is escalating third-party costs, but this commercial model takes away that risk, with no third-party system integrator and all supplier costs fixed for the full-term. #PublicSector #ERP

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Here is how MIGSO-PCUBED transformed portfolio delivery for HM Government! 🏛 🎯Challenges: - Hierarchical structures - Limited Agile understanding - Poor delivery throughput 💡Our Solution: - Agile coaching team - Portfolio review - Prioritization model ✨Achievements: - 25% boost in delivery throughput - Reduced decision-making timelines - Enhanced ROI for taxpayers 💼Benefits: - Clearer business benefits - Improved governance - More efficient delivery 💬Conclusion: By prioritizing Agile principles, we drove impactful change, laying the foundation for ongoing success! 📈 Dive deeper here: https://lnkd.in/gWqEMJ_2 #AgileTransformation #BusinessSuccess

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If you’re looking at Ai and how Microsoft copilot can help transform your workforce and business, Microsoft award winning Symity (part of Charterhouse Group ) can assist - with POC’s, bespoke and funded workshops, plus adoption change management programs to e sure a successful delivery and ROI

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Name a time you've been gobsmacked by a large business requiring something of you that makes zero sense as a business SOP? I'll go first.... Synchrony's customer site has been down for me for the last couple of months. Fortunately, my account is already set up on auto-pay, so I didn't have a time-sensitive issue. That said, I still needed to be able to access my account. I am able to login successfully, but all I see is "We apologize. We are currently experiencing technical difficulties and are unable to access your account. Please try again later, or contact Customer service for assistance." I even thought maybe this was a login issue and it was simply triggering a confusing error page. Nope. I tried the wrong credentials too, and validated that I would get an appropriate error message. I finally called customer service, fed up with waiting until the issue was resolved organically, and was told that customer service can't do anything. I would need to wait until the Technical Team was back in the office to call again. They can't even make a ticket with their own tech team... I realize that my issue may not be impacting a high percentage of their customer base. I mean, it CAN'T be, right? Not with this kind of downtime. But it stands to reason that I am not the only one experiencing this. How is it possible that Synchrony doesn't have a method of triaging customer issues and creating technical tickets for those that warrant it? Do they simply rely on customers to identify and report bugs DURING BUSINESS HOURS? What if my issue is widespread? How will the tech team be notified of a critical bug if customer service can't even create a ticket on the customers' behalf? I certainly hope it's extremely limited and doesn't impact anyone needing immediate access. Seems like a critical oversight in SOPs and internal communication.

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How businesses understand and leverage data has never been more crucial. Take a read of Experian Data Governance report to see our findings and how we are supporting.

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OAPEN Foundation has entered into a partnership collaboration with UK Research and Innovation (UKRI) to provide a set of dedicated services for its funded open access (OA) books. Read more here: https://lnkd.in/ePPzKgma #OpenAccess #books

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In Publishing covered some lessons that we have learnt at BMJ working with GenAI - https://lnkd.in/ewKHatNu

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Graham Feek, Deputy Chief Executive of Greenwood Academies Trust, discusses working with ANS and Microsoft on Low Code solutions to improve efficiency and reduce costs across 37 academies. #lowcode #microsoft #powerplatform #ans

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GenAI-driven digital transformation is modernising and optimising local governments, creating a better future for both citizens and staff. Join us in our journey #GenAI #DigitalTransformation

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Do you fancy a cuppa? What a brilliant way to start a dialogue with a business partner. Over the years, I've had an opportunity to build a robust software solutions & services partner eco system. Gaining "Trust" and being "Transparent" with honest dealings is critical to make or break any relationship. Our partners show us the path to grow our business, and lead the way through innovation. Let's continue the conversations. #CiscoPartners

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Do you fancy a cuppa? What a brilliant way to start a dialogue with a business partner. Over the years, I've had an opportunity to build a robust software solutions & services partner eco system. Gaining "Trust" and being "Transparent" with honest dealings is critical to make or break any relationship. Our partners show us the path to grow our business, and lead the way through innovation. Let's continue the conversations. #CiscoPartners

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Excited to share how ForHousing has taken a significant leap forward in tenant engagement with Netcall's Liberty Converse! Managing over 20,000 homes across the North-west, ForHousing needed a robust, cloud-based contact centre solution that could centralise operations, improve efficiency, and reduce downtime. Liberty Converse provided the perfect answer, delivering stability, integration with their CRM, and greater flexibility for their team. One of the standout benefits? The upgraded chatbot, now menu-based and more intuitive, quickly addresses FAQs and escalates complex queries to live advisers. This improvement has streamlined tenant interactions, especially during high-demand periods like annual rent adjustments. Proud to see how Netcall's solutions are helping organisations like ForHousing create smoother, more responsive service experiences for their communities! #SocialHousing #TenantEngagement #CloudTransformation #CustomerExperience #Netcall

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Ready to hear about crucial missing piece in building products? I'm delighted share I'm heading back to Agile Cambridge in 2024! Thanks to Mark Dalgarno, Ellie Kenworthy and the programme team for having me back to talk again this October. I'm going be talking on Day 2 about unveiling viability risk! I'm going to be talking about the importance of viability risk management, emphasising the critical role of stakeholders in effectively navigating this. Viability often falls between the gaps in feature teams with Product Owners. Come along and understand viability risk, how to manage it and excel as a Product team. Get 10% off your ticket with my speaker code 10Cei 🚀 #agilecam #productmanagement #risk #speaker #viability

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